Shipping policy

Shipping Policy

Thank you for shopping with us. We’re committed to ensuring your order reaches you promptly and securely.

---

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

---

Shipping Rates & Estimates

We offer calculated shipping rates at checkout through Shopify’s default carrier integrations. Your shipping cost and estimated delivery time will be displayed based on your location and selected shipping method.

---

Domestic Shipping (U.S.)

We ship anywhere in the United States. Typical delivery time is 3–7 business days, depending on your location and carrier availability.

---

International Shipping

We currently offer international shipping to most countries. Shipping times and rates vary by destination and will be shown at checkout. Please note that international customers are responsible for any customs duties, taxes, or import fees.

---

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become active.

---

Delays & Exceptions

While we strive for timely delivery, delays may occur due to high demand, weather, or carrier service issues. We appreciate your patience and are here to help if any issues arise.

---

Questions?

If you have any shipping-related inquiries, please contact us at support@onyxfragrancesdubai.com. Our team is happy to assist you.